Frequently Asked Questions
1. How many pieces do you accept per month?
We accept only 10 pieces per month to ensure exclusive and personalized service.
2. What criteria do you use to accept a piece?
We operate on a first-come, first-served basis for monthly reservations. If you are one of the 10 people who request the service during that period, your piece will be accepted for framing.
3. What happens if I cannot book during that month?
Don't worry; your request is automatically placed on the list for the following month, subject to your confirmation.
4. Do you sell templates for the paintings?
No, we do not sell the templates. We offer a complete design and framing service, ensuring that each piece has a unique and professional presentation.
5. Can I frame other types of objects that aren't electronics?
Yes, in addition to cameras, drones, and electronic devices, we can frame objects with sentimental or historical value, such as vintage toys, watches, tools, plumbing parts, Swiss Army knives, and more. Write to us and tell us about your idea.
6. What types of devices and objects have you framed so far?
We have worked with cameras, drones, video game controllers and consoles, laptops, watches, Kindles, video game guns, Swiss Army knives, plumbing parts, and more.
7. How thick can the framed objects be?
The pieces must not exceed 8 cm in thickness to ensure secure mounting within the frame.
8. What material are the frames made of?
Our frames are made of wood with a glass front, ensuring quality and durability. We also offer special options such as anti-reflective or museum-grade glass.
9. Can I customize the templates?
Yes, you can customize the templates in your preferred language and include your name, logo, signature, phrase, or any other special detail.
10. Will you show me a preliminary design before starting the work?
Yes, we create a digital preliminary design that we show you before starting the framing process. We only begin once you are completely satisfied with the proposal.
11. What does the value of each project depend on?
The price varies depending on the frame dimensions, the type of customization required (such as a change in wood, color, or molding), the use of special glass, the complexity of the object to be framed, and whether we need to acquire a specific item for you.
12. How long does it take to deliver a custom order?
The estimated wait time is approximately one month, accounting for the design, assembly, and shipping processes. We will let you know if your piece is ready sooner.
13. What is the payment policy for projects?
For custom projects, a 60% deposit is required when the order is placed, and the balance is paid upon delivery or prior to shipping. For international projects, prices vary depending on the destination.
14. What payment methods do you accept?
We accept payments via Mercado Pago, debit and credit cards, bank transfers, cash, and—for international projects—PayPal.
15. How do you ensure that the parts arrive in good condition?
Before shipping, we conduct stability tests involving movement and minor impacts to ensure the assembly withstands transport.
16. What does the warranty cover?
The warranty covers reassembly in the event that a piece comes loose. It does not cover damage caused by impacts, accidental drops, or earthquakes.
17. Do you offer corporate gifts?
Yes, we create custom artwork for companies looking for unique and exclusive gifts. We have worked with clients such as Paris, Intel, Microsoft, and CNX.